Implementation Phases

Phase 1- Knowledge Transfer

The HRG Philippines Team observes and records activities performed by the client Subject Matter Expert (SME) via web conferencing.

Phase 2 - Process Documentation

Process documentation is created (if not available) by the Philippines team and reviewed with the client SME.

Phase 3 - Reverse Knowledge Transfer

The client SME observes the allocated activities performed by the Philippines team.

Phase 4 - Go Live

The Philippines team starts performing the activities.

Phase 5 - Communication & Reporting

Periodic updates and reporting are provided to ensure activities are performed with high quality and in a timely manner.